Fix Staff
Revitalise IT Staff
Technical people often come with a certain amount of baggage. They tend to be of a disposition that favours sitting in darkened rooms fiddling with unfathomable equipment, rather than developing impeccable interpersonal skills. Many technical or reliability issues can be traced to poor communication, introversion, or in rare cases, poorly developed social skills which lead to a lack of empathy with system users, fear of admitting failure, and a compulsion to feign technical knowledge where there is none. We can counsel, mentor, train, and empower people in this position using a non-threatening empathic approach.
- Discretely Assess your Current Staff
If you suspect your technical staff are working inappropriately, have poor skills, are exaggerating or misleading you, then you are probably right. Fundamentally, IT work is no different from other service-oriented work. If you're not confident that technical staff are properly skilled and are working appropriately, we can arrange to assess them openly, or covertly using discrete methods.
- Appraise Technical Staff
If you are responsible for appraising IT technical staff and you are struggling, our people can help. We have trained appraisers from technical backgrounds who can aid assessing competencies, performance, and objective setting.
- Understand (and challenge) what your IT staff are telling you verbally and in technical documents and reports
Have you had an 'explanation' , commissioned a technical report, or been asked to evaluate one, and you're not confident you know what it means? Techies and suppliers seem to delight in producing deliberately unfathomable explanations and documents full of technical jargon, which often contain conclusions or recommendations which can be very difficult to verify. We can translate it to English, draw diagrams, and explain technical concepts in terms you're happy with. This will give you an objective opinion on the conclusions, and arm you with insightful questions to ask which will quickly show up poorly thought-out work. We'll also help cure your IT staff, if appropriate.
Email us and tell us how we can help you:
Technical people often come with a certain amount of baggage. They tend to be of a disposition that favours sitting in darkened rooms fiddling with unfathomable equipment, rather than developing impeccable interpersonal skills. Many technical or reliability issues can be traced to poor communication, introversion, or in rare cases, poorly developed social skills which lead to a lack of empathy with system users, fear of admitting failure, and a compulsion to feign technical knowledge where there is none. We can counsel, mentor, train, and empower people in this position using a non-threatening empathic approach.
- Discretely Assess your Current Staff
If you suspect your technical staff are working inappropriately, have poor skills, are exaggerating or misleading you, then you are probably right. Fundamentally, IT work is no different from other service-oriented work. If you're not confident that technical staff are properly skilled and are working appropriately, we can arrange to assess them openly, or covertly using discrete methods.
- Appraise Technical Staff
If you are responsible for appraising IT technical staff and you are struggling, our people can help. We have trained appraisers from technical backgrounds who can aid assessing competencies, performance, and objective setting.
- Understand (and challenge) what your IT staff are telling you verbally and in technical documents and reports
Have you had an 'explanation' , commissioned a technical report, or been asked to evaluate one, and you're not confident you know what it means? Techies and suppliers seem to delight in producing deliberately unfathomable explanations and documents full of technical jargon, which often contain conclusions or recommendations which can be very difficult to verify. We can translate it to English, draw diagrams, and explain technical concepts in terms you're happy with. This will give you an objective opinion on the conclusions, and arm you with insightful questions to ask which will quickly show up poorly thought-out work. We'll also help cure your IT staff, if appropriate.
Email us and tell us how we can help you: